To place an order, simply select your preferred tumbler, choose the available options, and click Add to Cart. Proceed to checkout, enter your shipping and payment information, and complete your purchase. You will receive an order confirmation after your order is successfully placed.

Once your order ships, we email you a tracking number. You can use the carrier’s tracking link to follow your delivery. For assistance, contact support@zuqen.shop.

Order handling takes 1–2 business days, and shipping transit takes 4–6 business days. Total estimated delivery is 5–8 business days. Business days are Monday–Friday, excluding public holidays.

We offer free shipping on all orders within the United States, with no minimum order requirement.

Yes, eligible products may be returned or exchanged according to the Zuqen Return & Refund Policy. Please review the return policy for information about eligibility, return timeframes, conditions, and the return process.

If your return is approved for a refund, the refund will be processed according to the Zuqen Return & Refund Policy and the applicable payment method. The time required for the refund to appear may vary depending on your payment provider.

We accept PayPal at checkout. All prices and transactions are in US Dollars (USD).

If you have a question about an order, product, shipping, return, or refund, you can contact Zuqen through the contact information provided on our Contact Us page. Our team will assist you with your inquiry.

If you need assistance with your order, please contact Zuqen and provide your order details so our customer support team can help you. For questions about shipping, returns, refunds, or other order-related matters, please also review the relevant policy pages on our website.